Returns & Exchanges

We want you to be happy with everything you purchase from us. If you are not happy you can return most items within thirty days of receipt as long as it is unused and in its original packaging.

We will be happy for you to exchange the item for a full refund. We are unable to refund any return postage charges, and an exchange will incur an extra delivery charge.

You have the right to cancel your order within thirty days. This period starts when you receive the item from us. Please notify us within thirty days that you wish to cancel your order and the item you intend to return.

Unfortunately, any bespoke or made-to-order items are excluded from the above policy.

ONLINE RETURNS

How do I return something?

You can send your return to us by post or courier, depending upon the size of the item(s) being returned.

It would help if you provided a reason for the unsuitability of the item(s) as this would help us to develop our products and service. Always include a daytime contact number and email if we need to contact you about the return.

Please make sure your items are securely wrapped, and they must be placed within the original box in which they were sent in. Parcels are returned at your own cost, and we recommend you obtain a certificate of postage, as items lost in transit will not be treated as returned. We cannot be held responsible for any damage to the item(s) in transit, and item(s) must arrive in the condition in which they were received.

What if the item is faulty or damaged?

Once your item has arrived, please inspect the condition of your picture before unwrapping it. If, in the unlikely event that your item arrives damaged, you must leave the item in its cellophane wrapping and report the damage within 24 hours. Once this wrapping has been removed, we can no longer accept responsibility and will not be able to offer you a replacement. If there is a fault, however small, please contact us before opening your item.

How do I arrange an exchange?

Please email hello@eastneuktradingcompany.com to arrange an exchange.

If you wish to choose a different item(s) that costs less than the item(s) returned, we will refund you the difference. We will require an additional payment if it costs more than the item(s) returned.

How long will it take to deal with my return?

Once our returns team have received your parcel, it may take up to five working days to process. Returns are dealt with in the order in which they are received. If a new item(s) is being sent to you, please allow up to an additional two working days for our courier to deliver your new item(s) to you. Any refunds may take a couple of working days to appear on your card or account.

What is your return address?

Online Returns
East Neuk Trading Company
73 Shiel Avenue
East Kilbride
Glasgow
G74 4AP

 

International Returns

How do I return something from outside the UK?

International customers can return items within 28 days of receipt, provided they are unused and in their original packaging.

All returns must be sent to the address above, and customers are responsible for covering return shipping costs, including any customs duties or taxes incurred during the return process.